Dealer Mystery Shopping™

In order for mystery shopping to be used successfully by dealerships, dealer mystery shopping must be effective and accurate, but also simple and easy-to-use.  The traditional knock on dealership mystery shopping has been that what seems important to “fake” mystery shoppers is not the same as what is important to “real” buyers.  Another problem has been that commodity mystery shopping companies have no idea what to measure.  They may have opinions about what is important, but in the end who knows if what they measure factually drives sales success?

Only one company, Pied Piper Management Company LLC, provides dealer mystery shopping which is not only easy to use and effective, but is also based upon patent-pending facts and science about the sales behaviors that actually drive sales.

For more information about the patent-pending Prospect Satisfaction Index® (PSI®) approach go to www.piedpiperpsi.com .

Pied Piper Management Company LLC develops and runs sales & marketing programs to maximize performance of dealer networks.

Examples of Pied Piper programs:

• Prospect Satisfaction Index® (PSI®)"Mystery Shopping" to Turn More Shoppers into Buyers™.
  • In-Person
  • Internet/Email
  • Telephone
• Defector Diagnostic Survey™ to Learn to Keep More Customers.
• Retail Effectiveness Monitor® to Measure and Improve the Overall Customer Experience.
• Dealer Health Check™ to Measure, Diagnose and Improve the Overall Sales Effectiveness of Individual Dealerships.
• Dealer Performance Bonus Programs to Increase Manufacturer and Dealer Profitability while Paying for a Better Customer Experience.
• "Spin-to-Win" Sales Incentive Programs with Reloadable Debit Cards to Encourage Effective Salesperson/Dealership Behavior
• Other Examples: Facility Evaluation/Audit Programs to Encourage Facility Improvement and Upgrades, Pied Piper Purchase Funnel™, Lease Return Programs, Vehicle Delivery Programs, Co-op Advertising Programs, Point-of-Sales Kiosk Programs, Brand Image Element Leasing Programs, Best Practices and Management Consulting.

Go to www.piedpipermc.com for more details about Pied Piper Management Company LLC.